TERMS AND CONDITIONS FOR SALE OF GOODS BY SELLERS
Version 1.0, effective 8 October 2026
1. Introduction
1.1Important – Reference to “we”, “us” etc in this document are to the Seller from whom you (the Buyer) are buying goods – and not to Warm & Wanted Ltd, which operates the platform.)
1.2These are our terms and conditions which apply when you buy any goods from us via the Warm & Wanted platform. Please save a copy for future reference. These terms replace any previous versions.
2. Who can buy from us
2.1You must not buy or attempt to buy any goods from us if you are under 18 years of age.
3. Giving us information
3.1You agree to ensure that your order, including delivery address and any other information you supply to us, is correct and that you tell us immediately if there are any changes.
4. How you enter a legal contract with us
4.1Your order is an offer to buy from us. There is a binding contract when your purchase is accepted through the platform. The platform will send you confirmation on our behalf.
5. Unavailability
5.1We are not obliged to supply any goods that become unavailable for any reason despite us having accepted your offer. We will notify you of the unavailability as soon as possible and will cancel the order and arrange for a full refund if you have paid.
6. Paying us
6.1Payment is in advance . Prices and payment methods are as explained on the platform. The prices shown include any applicable VAT or other sales tax. We are not required to the goods until the platform confirms that payment has been made.
6.2Any applicable delivery charges will be shown when you place your order and may depend on the delivery method chosen. NB Delivery charges don’t include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these, and it is your separate responsibility to pay for them.
7. Delivery
7.1Delivery is only to the countries specified on the platform and is subject to any other delivery restrictions or requirements explained on the platform.
7.2Unless we say otherwise, delivery timescales are estimates only, but this does not affect your legal rights concerning delivery. We aren’t responsible for delays in delivery (a) if due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay or (b) if you haven’t given us adequate delivery instructions.
7.3You agree to alert us in advance to any access restrictions.
7.4You agree to ensure that someone aged 18 years or older is available to accept delivery and that they will provide proof of age if requested. We can refuse to deliver if we think that the recipient may be underage.
7.5If you receive notification of an unsuccessful attempted delivery, you agree to use the details provided to immediately contact the courier to arrange re-delivery. If our courier returns the item to us because they have been unable to deliver it, we are allowed to cancel the contract, in which case we will refund the price paid but excluding the delivery charge.
8. Small differences in the goods
8.1We take reasonable care to ensure that the images and descriptions of goods appearing on the platform display their appearance/colour/texture/finish as accurately as possible. However, there may be minor differences between the goods you receive and the way that they appear online. For example, the colour tone may differ.
8.2You agree that pre-owned items you buy may be subject to minor imperfections, i.e., “wear and tear”. This does not mean that they are faulty. We will include any important defects within the product description, or otherwise bring them to your attention before you buy.
9. Consumer legal right to cancel (“cooling off”)
9.1You may have the legal right to cancel this contract within 14 days of receiving the goods if you comply with the requirements explained in the Annex at the end of this document.
9.2However, there is no right to cancel contracts for the supply of goods liable to deteriorate or expire rapidly.
9.3You lose the right to cancel contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.
10. Restrictions on our legal responsibility for goods – very important
10.1Nothing in these terms in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our officers, employees and subcontractors, who have the right to enforce this agreement.
10.2Subject to the above, we are not responsible for any loss or damage that:
- was not caused by our breach of these terms or legal duty;
- was not reasonably foreseeable;
- was caused by your own act or omission; or
- relates to your business activities;
10.3You are responsible for reasonably foreseeable loss or damage we suffer as a result of your breach of these terms .
10.4We are under a legal duty to supply goods that are in conformity with the contract. Nothing in our agreement affects your legal rights relating to goods that don’t conform with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens' Advice Bureau.
11. Things we can’t control
11.1We are not responsible for delay or failure to perform our obligations where this is caused by circumstances beyond our reasonable control.
12. English law and courts
12.1These terms and conditions are covered by the law of England and Wales. If you are a Consumer, you also benefit from any mandatory protections in any other country where you live.
12.2Any disputes will be heard in the courts of England and Wales but, if you are a Consumer living in Scotland or Northern Ireland, you can also sue in your country.
ANNEX
YOUR LEGAL RIGHT TO CANCEL THIS CONTRACT (“COOLING OFF”)
The following applies ONLY if you have the legal right to cancel this contract (as explained above):
Right to cancel
1You have the right to cancel this contract within 14 days without giving any reason.
2The cancellation period will end after 14 days from the day on which you, or someone you choose, receives the goods.
3To exercise the right to cancel, you must us (the Seller) of your decision to cancel this contract by a clear statement.
4To meet the cancellation deadline, you must send your communication telling us you want to cancel before the cancellation period ends.
Effects of cancellation
5If you cancel this contract, we will refund all payments received from you, including delivery charges except for the additional cost if you choose any delivery option apart from the cheapest and also excluding international delivery charges.
6We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. You are only liable for any reduced value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods. If we only discover such excessive handling after we’ve sent you the refund, you must compensate us accordingly.
7We will make the refund without undue delay, and no later than:
a)14 days after the day we receive back from you any goods supplied, or
b)(if earlier) 14 days after the day you provide evidence that you have returned the goods.
8We will make the refund using the same means of payment you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever we get first.
9You must send back the goods or hand them over to us at an address that we will give you without undue delay and in any event not later than 14 days from the day you send us your notice to cancel the contract. The deadline is met if you send back the goods before the 14 days has expired.
10You must pay the direct cost of returning the goods.
MODEL CANCELLATION FORM
Complete and send this form only if you wish to cancel a contract.
To: Seller
I/We give notice that I/We cancel my/our contract of sale of the following goods:
Ordered on:
Name:
Address:
Date:
Signature (only if this form is sent on paper):