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Warm and Wanted

PRIVACY AND COOKIES POLICY

Version 1.0, effective 8 October 2026

1. Who are we?

1.1We are Warm & Wanted Ltd. For privacy queries, you can contact us at official@warmandwanted.com.

2. What’s the purpose of this policy?

2.1It tells you what to expect when we collect personal information from users of our services.

2.2Generally, the policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.

3. Might the policy change?

3.1Yes. We will give you notice of the new version by posting it on our service and communicating it otherwise if appropriate.

4. What do we collect?

4.1Information that you upload to our service or otherwise give us such as:

  • your name and contact details;
  • other information you provide on registration or otherwise such as date of birth, country of origin;
  • account information such as your username and password and your contact or other account preferences;
  • details about your transactions on our service;
  • seller bank details for payment;
  • information that you include in your public profile, posts, reviews or that you otherwise provide for display on our service or include in messages sent to other users via our service and/or in communications with us including surveys and feedback; and
  • contact or other information which you give or allow us to use for newsletters or other marketing.

4.2Some of this information may be “special category data”, such as details relating to your sex life/orientation.

4.3Automated browsing information about your use of our service such as: the internet protocol (IP) address used to connect your device to the internet, connection information such as browser type and version, information about your device including device type and device identifier, operating system and platform, mobile network data, a unique reference number linked to the data you enter on our system, the site from which you arrived at our service, details of your activity with date/time stamps including pages you visited and your searches/transactions.

4.4We may receive information about you from our payment, age/ID verification and/or authentication providers. This information may include your name, contact details, date of birth and age/ID verification.

5. What’s our reason/legal basis for collecting the information?

5.1Because it’s necessary to take steps at your request to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction information.

5.2Because you have manifestly made the information public - where you choose to make information about your sex life or sexual orientation public on our service.

5.3Because you have given your explicit consent – where you choose to provide information about your sex life or sexual orientation in private messages, custom content or other non-public parts of our Service.

5.4Because you’ve specifically agreed on our service (e.g., by selecting a consent box). This may apply to contact or other information that you specifically agree to us using for certain kinds of marketing. You can withdraw permission at any time as explained on our service or by emailing us at the above email address.

5.5Because it’s in our “legitimate interests”, e.g. managing and improving our service including tracking usage patterns; administering and securing customer and authorised-user accounts; preventing or detecting fraud or abuse, sending you marketing communications about our similar products/services, and legal compliance. This applies to information such as contact and account details, automated browsing data as well as to profiles, posts, reviews and similar information and surveys and feedback.

5.6Because it’s necessary to comply with legal or regulatory obligations.

6. How long do we keep personal information?

6.1We will delete most of your information (including content you post and messages) when your account is deleted. We may retain other information for a shorter or longer period where appropriate having regard to why we hold it and our legal and regulatory obligations.

6.2We will hold your transaction/accounting/legal-claim records for six years after the end of our contract with you (i.e., when your account is deleted).

6.3We will delete age/ID verification data (e.g., photo ID and face images) once the check has been approved/denied, and will only keep the age verification outcome thereafter.

6.4We will keep your information that we use for email newsletters or other marketing until you tell us to stop sending you such messages.

6.5We will generally keep automated browsing information for up to 14 months.

7. To whom do we send or make available your personal information?

7.1To other people who supply us with services, e.g., delivering goods, website hosting and management, age/ID verification, payment, messaging, email distribution, e-commerce, analytics similar services.

7.2To the buyer/seller with whom you contracted to facilitate your contract with them.

7.3To other users of our service if you:

  • include your personal information in a public action on our service, e.g., in a profile, post, comment, review; or
  • include your personal information in communications to other users.

7.4To regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and/or comply with legal requirements and/or to protect us or others.

7.5To insurers and professional advisers in connection with our insurance cover or to deal with legal claims.

7.6To (actual or potential) buyers so far as reasonably necessary in the case of a proposed or completed sale or merger or business combination involving all or the relevant part of our business.

8. Do we send your information outside the UK?

8.1Your personal information (e.g., name, username, contact details, IP address, browsing information) is transferred to companies outside the UK (generally to the US) that provide us with the services mentioned above (see: To whom do we send or make available your personal information?). Where this happens, we will ensure that there is a legal basis to do so, for example in accordance with “adequacy regulations” applying to particular countries (e.g., the “UK-US Data Bridge” if applicable) or appropriate contractual safeguards approved or recognised under UK data protection law.

8.2If we are providing a shipping-label delivery facility, we may need to send your contact information to delivery companies outside the UK, to enable delivery of goods to you.

9. What rights do you have?

9.1If the legal requirements are met: to ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances or to receive your personal information in a portable format or to withdraw any consent you’ve given (e.g., marketing).

9.2You may also have the right to object to use of your personal information in certain circumstances.

10. If you have a data protection complaint

10.1If you have a concern about how we use your personal information, you can contact us via the email address at the start of this document. Please provide sufficient detail to allow us to investigate your complaint. We will acknowledge your complaint within 30 days and investigate it promptly, responding without undue delay.

10.2If you are unhappy with our response, you have the right to raise your complaint with the Information Commissioner’s Office. See www.ico.org.uk. We would, however, welcome the opportunity to resolve your concern directly before you do this.

11. Cookies and similar technologies

11.1We and/or other companies use cookies and similar technologies on our website, mobile apps and other digital services.

11.2Cookies are small text files placed on your browser or device. Other technologies may work differently but perform similar functions. When we refer to “cookies” below, we are including all other similar technologies.

11.3You may be able to control or disable cookies through your browser, device or app settings, although doing so may affect the functionality of our services.

11.4We ourselves may place the following types of cookies:

TypePurpose
Logged-in statusAssess whether you are logged in to our service
AuthenticationIdentify and authenticate you to help you move easily through our service
PreferencesStore information about the preferences you’ve selected (e.g., favourites, currency, preferences) and personalise the service
Shopping cartRemember contents of your cart and related preferences
SecurityProvide security-related features to protect our service, for example to help stop fraudulent logins
Crash reportingUsed to identify and resolve technical issues
Cookie noticeStore your response to our cookie notice
Age verificationUsed to confirm users have passed age checks

11.5Companies which provide us with a service also place cookies. Some of these cookies (e.g., from Google) may involve certain information, such as your name and contact details and/or the IP and web address of the page you’re visiting, being sent to the company concerned. Below is a summary of the kinds of cookies used together with details about who places them and where you can go to get more information and to opt out (where possible):

Privacy and Cookies Policy, Warm & Wanted