Safety and reporting

We want Warm & Wanted to be a safe place for adults. This page tells you how to report something, how to ask us to remove material of you, how to make a complaint, and what we do when we hear from you. You do not need an account to use it.

If someone is in immediate danger, call 999 (UK) or your local emergency services first. Then come back and tell us.

Report something now

Tell us straight away if you see any of these:

• illegal content
• content showing anyone under 18
• intimate content shared without the consent of the person in it
• someone being coerced or trafficked
• threats or harassment
• scams or fake listings

If you are a member, use the Report button on the listing, post, message, profile or live where you saw it. It is the quickest way, because it tells us exactly where to look.

If you do not have an account, email us at official@warmandwanted.com. You do not need to sign up or sign in to report something.

What to include in a report

• a link to what you saw, or the username of the person involved
• what you saw
• when you saw it
• your contact details, if you would like a reply (this is optional)

Please do not email us the material itself. A link or a description is enough.

What happens next

We review every report. Urgent cases come first: anything about under 18s, someone being coerced, or someone in immediate danger. We aim to look at urgent reports as soon as we can.

Content that may be illegal is removed, and the account behind it can be blocked. Serious cases are passed to the police or the relevant authority. We handle reports in line with our Privacy Policy.

Removal requests

If you appear in content on Warm & Wanted and did not agree to it, tell us where it is and that you are the person in it. A link or a username is enough. We act on the report, and you do not need an account.

Please do not send us ID or photos of yourself by email. If we need anything from you, we will tell you what it is and why. We will never ask for your card details or your password.

Complaints

If you are unhappy with a decision we have made, such as the outcome of a report, a removed listing or a blocked account, write to us at official@warmandwanted.com. Tell us what happened and what you would like us to do. Our Terms and Conditions say more about how complaints are handled.

If your complaint is about how we use your personal information, our Privacy Policy explains how to raise it with us and your right to take it to the Information Commissioner’s Office.

Staying safe

• Never share personal details such as your home address, phone number, workplace or bank details with someone you have only just met here.
• Report and block anyone who makes you uncomfortable.
• Keep payments inside the platform. If someone asks you to pay outside it, that is a warning sign, so report them.
• We will never ask for your password, by email, by message or in any other way.

Emergencies

If someone is in immediate danger, call 999 (UK) or your local emergency services. A report to us is not a substitute for calling them.

Who we are